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Service & FAQ

 

1) Q: Where are your company located?
  A: Our company is located in Xiamen City ,Fujian, of China. (zip code: 361000),you can visit us from your country to Xiamen international airport!
02) Q: Are you are a direct exporter & manufacturer of stone products from China ?
  A: We are an main Chinese manufacturer of Granite products such as granite tiles, slab, countertop, vanity, shower panel (tub surround),pavingstone, cobblestone, etc granite products , Especially, our granite countertop and vanity have a good advantage in skill and Export Experience. 
We also invest some factory such as Slate ,Quartzite factory

Also We have rich experience for exporting our goods to USA, Canada, Mexico, Europe ,Australia etc,
03) Q: How to start our business with your company?
  A: first, kindly view our website 
Second, choose what you like, in items, colors, measurement 
Third, Contact us ,then we quote the price for you
Fourth ,if you like to order our goods for your projects
You need tell us details including size, color, quantity , that would be better that you offer us drawing 
Fifth ,if you just only like to start this stone business, don’t worry, kindly tell your idea, we would have our experienced Staff to service you! We would tell you what is good popular items in your country and answer you all questions
Sixth: you just only tell us what you need, we can do best for you
04 ) Q: Can you offer us what is delivery time estimated ?
  A: Depend the quantity, but usually it need takes around 15-20 days for producing upon we receive the deposit
05 ) Q: Which forms of payment do you accept?
  A: We accept TT, and LC
06 ) Q: How to ship the cargos from our country to your city?
  A: We have some good shipping partner help you take the cargos from our country to your Inland port or Sea port or Jobsites or Warehouses!
07) Q: Is your stone real and why is it so inexpensive?
  A: All the stone products sold by our company are genuine stone, produced from the natural rock and are first quality. We are able to sell at such low prices because our material get from quarry directly, and the factory is opened nearly the quarry, also cheaper china salary.
08) Q: Does China ROX STONE ship worldwide?
  A: At present, we ship container orders to worldwide from China. The options for shipping pallet quantities vary from product to product. Consult the FAQs by category for more details, or contact us by email.
09) Q: How do I obtain samples?
  A: For samples we only charge for the courier cost of the samples which can be ordered DHL, UPS, TNT OR Fedex ground or Fedex Expedited. The rate will be calculated based on your address and the number of samples you order. We can return this courier cost if you order above full container. Payment can be made by western Union or Wire Transfer(T.T)
10) Q. May I check the quality before the shipping?
  A: yes ,welcome . you can come here or you ask your some friend in china to check the quality, then we ship it
11) Q: Is it possible to keep cargos as same color as sample?
  A: No, stone is a natural material with naturally occurring variations in color, tone, granularity, pattern, etc, be allowed color Tolerance & Pattern
12) Q: Where is your main sale market worldwide?
  A: Our products are highly level products, are mainly sold to USA, Canada, European country,Mid East, South East and other countries etc., total 40 countries and area now